Ask to subscribe

App ask me to subscribe after starting and I bought the subscription many days ago.
I have this problem on iphone.

2 Likes

Hello!

If possible are you able to send me a screenshot of the screen please.

Also have you tried re-installing the app?

Let me know if that works : )

2 Likes

IT just takes me to the purchase menu after starting app everytime.I already bought x1 monthly.

1 Like

Hello! There are few things to ask you

  • Are you sure that you have the same account?
  • Take a screenshot. Screenshot will help us understand why.
5 Likes

i cant even access my account as it stuck on subscri be screen.

1 Like

Hello,

The purchases are linked to your iTunes, meaning you shouldn’t have to pay again if already purchased a subscription.

Please try the following steps:

• Uninstall and reinstall the app as mentioned above
• Restart the app a few times to see if the problem still exists

Please let us know if this works!

3 Likes

ok for some reason i was logged into my other account old and i install again with success so thank you sir.

5 Likes