Issue with app on Android Pixel 3

Hello, I keep trying to launch Infinite Passengers but it keeps force closing. It’s been happening since the latest update it seems. I’m using a pixel 3 Android Pie. It’s worked before but now it doesn’t launch.

Hello! Thanks for contacting support.

Try these steps below.

  • Restart your device.
  • Try clearing the cache (Note: You may have to sign in again.)
  • If these step above don’t work. Try uninstall and reinstall.

If these steps don’t work. We will try to find best solution for you as possible.

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I tried all of that. It won’t let me sign out because the app won’t launch at all. I tried uninstalling. Restarted my device and installed it. Same thing.

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Okay, sorry you are experiencing an issue.

Have you double checked that Infinite Passengers is updated to the latest version on the google play store before launching?

Can you please attach a video of the issue so we can take a closer look?

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Sure. I’ll do that now. I also attached the version number screenshot. It was an update 8 hours it said, today. Screenshot_20190110-155654

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Won’t let me attach a video. But when I launch it, it just closes.

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Try posting it to Youtube if possible, and uploading it as ‘Unlisted’ on Youtube.

Then you would be able to share the link with us here.

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Ok, this needs urgently fixed. I just tried the public build. It’s not just you and looks widespread.

Thanks for letting us know!

CC: @luqmanh

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What triggers the crash. I just tried and it was fine

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Here is the video I uploaded to YouTube. All I do is click on it and it instantly crashes. I’m using Android version 9. https://youtu.be/jbvyBVhpdeI

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Fix is being pushed now. Update should appear shortly.

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I just got the update. Same issue… tried reinstalling and restarting my phone. Still not working. The developers are aware there was a software update done on the pixels recently?

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I’m talking with Luqman at the moment. Seems like it’s still happening after fix. It’s weird as it’s not happening to beta version and only public.

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Looks like it’s an issue with the new splash screen image being too large on some android 8+ devices.

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Thank you for the update. Appreciate all your hard work. I really enjoy this app. Any other help I can provide, please let me know.

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Thanks for your kind words Adam!

Also welcome to the Infinite Passengers Community Forum!

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This should be fixed and released very soon. We’ll keep you updated!

Thanks for the kind words.

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All fixed for me! Thanks guys! Y’all are awesome!

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