Welcome to the Infinite Passengers Community!
We are so happy to have you here. This Discourse forum was created to allow users of the Infinite Passengers App, an add on app for Infinite Flight available on Android and iOS, to communicate on a new level. Within the forum you can get app help, request new features, recruit pilots, find an airline, and chat about the app and aviation with like-minded members.
Creating a New Post
You can create a new post when you have a new idea, request, or issue that you would like the community to discuss.
Before posting, please make sure your post is not a duplicate by utilizing the magnifying glass icon, or search button, to search for the title of the topic you would like to create. Make you search using different wordings. For example, if you were having app crash issues you could search “crashes,” “app crashing,” or “trouble launching.” This will ensure there is no duplicates to your post.
When creating your post, you will have to place it into the category that best suits it. A summary of our categories is below.
|#Announcements||This category is used to announce any app updates or major forum changes.||Read More|
|#Meta||This category is used for all posts related to the workings of the forum.||Read More|
|#Features||In this category you can request new ideas you would like to see in the app. Please read features category guidelines to ensure that you have correctly created your request.||Read More|
|#Recruitment||Recruit pilots to your airline, or find an airline to fly for.||Read More|
|#Aviation||Chat about aviation with other enthusiasts.||Read More|
|#Tutorials||Helpful tutorials on the usage of both the forum and app. Limited to TL2 (See Below).||Read More|
|#Support||Get help with any issues you encounter while using the app. In-depth guide below.||Read More|
|#Español||Support for Spanish-speaking users.||Read More|
|#General||All topics that do not fit into any other category. You can also use this category for any topics that relate to Infinite Flight.||Read More|
|#Flights||Share your flights with Infinite Passengers here.||Read More|
|#Infinite-Flight||All Infinite Flight related topics are allowed here.||Read More|
|#announcements:releases||Official release notes for each update of Infinite Passengers.||Read More|
By now, you may have noticed that you are slightly limited in what you can do as a new user. Don’t worry though! You will gain more and more privileges as you use the forum more. Just be a productive user (see below) and you will be there in no time. Avoid directly asking the staff team for promotions.
Trust Level Summary
|New User||TL0||Privileges/ Limitations|
|Basic User||TL1||Privileges/ Limitations|
*Manual Promotion Only
Here for help with the app? We are happy to help.
At Infinite Passengers we have two support options: creating a support topic here on the forum, or message @support directly. A support topic here on the forum is usually the faster way to get help, but in some cases the developer’s direct assistance is required.
I Paid for Sound Packs and Now I Need A Subscription. What do I do?
Infinite Passengers recently switched to a subscription model to ensure that the app can continue to be developed to improve the user experience, to streamline billing, and to give all-in-one access to the premium features of the app. This even allows for more frequent updates, making the app better for all!
Don’t worry - your previous purchase will be honored with an appropriate subscription. Please contact us to reclaim via #support. Make sure you provide the correct username. Receipts are helpful but not essential. DO NOT provide any other personal information in public. Message @support if required. Once we have added, remove the app, reinstall install from app store and then login to airline mode. It will provide access.
Thank you so much for being an Infinite Passengers customer, and thanks for your patience and understanding.
All Other Support Requests
If you have any other app issues, please read our FAQ first. There is a good chance that your issue will be listed on there. If not, please feel free to create a support topic. Someone will be with you as soon as possible. To expedite your request, please include the following:
A description of the problem/issue encountered
Device, OS, any jailbreak, device modifications etc
Infinite Passengers version number
Any steps to reproduce your issue
Screenshots & Videos will also help if possible
Replying to a Support Topic
While we truly appreciate your help, it is not useful to create an unproductive reply. It’s also important to read the post and thread in its entirety before replying so you don’t repeat anything, and you understand the issue at hand. So replies like “I’m not sure, maybe a mod can help,” or “what device are you using” when it’s mentioned in the thread are not useful.
To keep the forum a civilized place, we have a group of qualified moderators. They are always available if you have any issues or questions. To contact all of them at once, set up a message with @moderators.
Community Staff Team
How do I become a Moderator?
As of now, we currently don’t take any direct requests for this position. Please avoid asking for a moderation/staff position as this will only lower your chances of becoming them in the future. The community admins will decide on new moderators and only promote if more are needed. The best way to become a moderator is to be an active and loyal forum member. Promote some positive discussion, welcome new users and assist users who may need help. We base our selection on multiple factors to ensure only the most loyal forum members are promoted to moderator.
We do also have an application process which may be opened up to allow the general public to apply for moderator. Although, we do still take a lot of factors into account when opening public applications. Keep an eye out in case we decide to do public applications.
Thanks for being part of the community!
If something’s not right, flag it. This can be done using the flag () icon under the post or reply. Only flag a post if it is spam, violates our terms of service, or if it is not relevant to the current discussion. For all other issues, select something else. A moderator will review your flag and determine if action needs to be taken. Thanks for helping to keep our community civil.
Being A Productive Member of the Forum
You’ll hear the phrase ‘productive’ a lot within the community, and of course you would like to be productive. But what does this really mean? Being a productive user means:
- Contributing to positive, cvil discussion
- Engaging in disagreement with positive, constructive feedback
- Being an Active Member
Contributing to positive discussion can mean a lot of things. It can mean complimenting a recruitment thread. It can mean helping out someone who created a support topic. It can mean voting for a feature request, and explaining why you love the feature. But it can also mean explaining why you do not like the feature request in a positive way. Discourse both ways is truly the key to positive discussion. You’ll find that as you engage in this discussion, you’ll become a more valued member and your trust level will rise.
On the other hand, unproductive discussion will not contribute to growth. Getting in petty arguments, saying “I agree with the above,” or other unnecessary discussion, especially that violates our ToS, will not lead anywhere. If something’s not right, flag it, or agree to disagree. If you agree with something, like it!
Read More: Making The Most Of Our Community
Tagging The Developer
Whilst we appreciate that most people want the developer to see their topic/reply, we ask that you avoid tagging Luqman in any posts unless it’s an urgent issue that requires immediate attention. Luqman’s inbox gets pretty busy already and we don’t want any useless tags getting in the way of that. This will allow the focus to be on solving more important issues. Luqman does look at the topics here on a regular basis, meaning that he’ll see your posts eventually.
Tutorials - Learn More About the App and Forum
Tutorials are an awesome way to learn more about Infinite Passengers and the forum.
As a new user, it is highly advisable to read Discourse’s New User Guide. This will teach you about how to effectively use this platform. In continuing your quest for forum information, the category guidelines above will contain useful information about each particular category. Lastly, you can learn how to effectively format your topics using forum tools.
Before You Go
Thank you for taking the time to read more about the community. We are so happy to have you here. If you have any other questions, please do not hesitate to message a member of the moderation team (@moderators). If you’re not sure who to reach out to, see this guide. We all hope to see you around here on the forum for years to come!
Thread originally created by @rileymoyer. Adapted by the moderation team.