Passenger Satisfaction

So I was flying from UKKK in Ukraine to EGLL London so along the way at about 32,000 feet I stumbled into some bad turbulence I tried to go lower to avoid it but still it was pretty violent so eventually when I started my descent the turbulence calmed down when I finished my flight I saw that my passenger satisfaction was Good instead of Perfect I want to know if it was the turbulence that reduced the passenger satisfaction

Hello @Daniel_Madumere. How fast were you descending?