Subscription issue from iOS to Android


#1

Hello, I’ve made the switch from iOS to Android but when I log in on IF PAX it says I need to buy a sub again. I already have one active.


Subscription transfer between all platforms
#2

iOS and Android are two different operating systems, there for two different accounts. A subscription does not switch between the two because of the way the app works. Shortly someone will be in contact with you to help you solve this!


#3

Hey,

As @DGGR said, iOS and Android are two different platforms and your sub is linked to your App Store account rather than IFPAX account. If you make a ticket at ifpax.freshdesk.com we will be able to help you.

Thanks for contacting support, Pidge


#4

Thank you. I’m guessing I will recieve it back in some form?


#5

You should get your subscription back, by doing what pidge said above.


#6

In some form, whether issuing a refund on the App Store or something else, I’m not sure.


#7

Thank you all for the assistance.


#8

No worries. Am I ok to close this now or do you have any other questions?


#9

All is good here. I will be in contact if I encouter anymore difficulty. Again, thanks for the support.


closed #10

#11

No worries mate, that’s what we’re here for. Make the ticket on freshdesk and Luqman will be able to support you.