Support desk community request

I submitted few tickets on the ifpax.freshdesk.com but I find community support easier and faster response.
Could it be good if you remove the ifpax.freshdesk.com and replace with community for support request. Make main support hub here and have support team. Share idea?

6 Likes

Sounds like a good idea, and we have already discussed as a staff/moderation team. We will keep you all updated on the progress.

7 Likes

Hmm, that will make easier with our community. Thanks for the suggestion.

3 Likes

Ive not tried the freshdesk, but how long does it take on average?

2 Likes

This would be a great idea for sure!

3 Likes

This has my backing as well. Good idea.

5 Likes

Thanks for support on the idea. I hope we get update soon on if it will be changed or not.

4 Likes

Yeah, the dev is a busy guy as our the Staff but i’m sure they’ll get back to you shortly.

2 Likes

I would give them more time to choose, as they need to discuss it internally.

6 Likes

And they are very busy people.

5 Likes

Ok I understand this

3 Likes